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Your Privacy

Privacy Policy

We collect only what we need to run the store — and we never sell your data.

Last updated: October 2026

1. What data we collect

When you shop with Lets Organic, we collect the minimum information needed to fulfil your order and run the store:

  • Order details: your name, phone number, email address, and delivery address — used to confirm, pack, and deliver your order.
  • Product reviews: your name, email, rating, and review text if you leave feedback on a product. Reviews are published only after our team approves them.
  • Contact messages: the details you share when you write to us through the contact form, so we can respond.
  • Newsletter subscriptions: your email address, only if you choose to subscribe. You can unsubscribe at any time.

2. Payment data

We operate on Cash on Delivery only. We do not process online payments, and we never collect, store, or see your bank or card details. There is simply no payment data for us to hold.

3. How we use your data

Your information is used only to:

  • Confirm your order by phone and deliver it to your address
  • Handle returns, refunds, and customer support requests
  • Send the newsletter, only if you subscribed
  • Improve our store, products, and service

We do not sell, rent, or trade your personal data to anyone. We share it only with the courier partners needed to deliver your order, and only the delivery details they require.

4. Cookies

Our store uses a small number of essential cookies to keep your cart and wishlist working as you browse. We don’t use advertising trackers or sell browsing data.

5. Data security & retention

Access to customer data is limited to our small team and protected by secure, authenticated systems. We keep order records only as long as needed for fulfilment, returns, and legal accounting requirements, then remove them.

6. Your rights

You can ask us at any time to see, correct, or delete the personal data we hold about you — including unsubscribing from the newsletter. Write to us at admin@letsorganic.store or through our contact page, and we’ll respond within a few working days.

7. Changes to this policy

If we change how we handle your data, we’ll update this page and the date above. Continued use of the store after changes means you accept the updated policy.